Refund policy

Refund Policy

Refund & Returns Policy

Last updated: 13, August 2026

We stand behind the quality of every Flowra product. Because our sizing is clearly explained with detailed size charts before you buy, we don't offer general returns or exchanges for personal preference or fit — but we will always make it right if something goes wrong on our end.

When You Can Request a Refund or Replacement

• Your item arrived with a verified manufacturing defect, or
• You received a different item than what you ordered.

How It Works

• You have 30 days from delivery to report a qualifying issue.
• You must report the issue within 24 hours of delivery.
• The item must be unused, in original condition, and with all tags/packaging intact.
• To start a return, contact us at contact@flowracare.com with your order number and photos of the issue.

Refund Process

• Refunds are issued to the original payment method.
• We process refunds within 5–10 business days after the issue is verified.
• We cover return shipping for qualifying issues (defect or wrong item).

Exceptions (Non-Refundable Items)

• Personalized, custom-made, or perishable products.
• Digital downloads, gift cards, or software.

Defective or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us immediately. We will cover return shipping and provide a replacement or full refund.

We reserve the right to refuse returns that do not meet these conditions.